Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

The unofficial Znuny/OTRS Ticketing System docker image

Dockerfile for OTRS

Using ((OTRS)) Community Edition Generic Interface from PHP

Radiant is the ((OTRS)) Community Edition fork, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

A simple low-level Java client for OTRS' RPC/SOAP interface

URL-CTI Support for incoming calls.

Zabbix integration with OTRS

A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.

OTRS with Let's Encrypt Using Docker Compose

This package enables the standard Generic Interface ticket operations to send articles.

Implementation OTRS cache on Redis (currently only for OTRS6).

Znuny is an extension that helps you to make Znuny development easier, faster and more error-free.

Provide a second phone and email ticket create screen with own config settings.

Download otrs ticket attachments to local folder

Sort QueueView, StatusView and LockedView in OTRS by last contact.

With this extention you will be able to add external links to OTRS agent and customer navigation bar.

An extension to close a ticket with only one click (quick close).

A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

A tool to extract events from an ical file by day or day range and perform an action per event like sending an email or opening a ticket