🎟️ AI Ticket Agent

Welcome to AI Ticket Agent, your intelligent automation assistant for ticket management. This project leverages artificial intelligence to streamline support workflows, automate ticket triage, and deliver efficient responses—so your team can focus on what matters most.

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🚀 Features

• 🤖 AI-Powered Triage
  Automatically categorize, prioritize, and assign tickets using machine learning.

• 💬 Automated Replies
  Suggest or send intelligent responses to reduce support turnaround time.

• 🔗 Integrations
  Connect effortlessly with popular ticketing platforms and messaging systems.

• ⚙️ Custom Workflows
  Configure automation rules to suit your organization’s needs.

• 📊 Analytics Dashboard
  Track ticket trends, response times, and agent performance with insightful metrics.

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🛠️ Getting Started

Prerequisites

• Node.js (v18+ recommended)
• Bun (optional, for Bun users)
• API credentials for your ticketing platform (if integrating)

Installation

# Clone the repository
git clone https://github.com/surajit20107/Ai-Ticket-Agent.git
cd AI-Ticket-Agent

# Install dependencies (choose one)
bun install        # If you use Bun
npm install        # If you use npm

Configuration

1. Environment Variables:
   Copy .env.example to .env and fill in your credentials.

2. Custom Rules & Integrations:
   Adjust settings in the config/ directory to fit your workflows.

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▶️ Usage

Start the agent:

bun run start      # If you use Bun
npm start          # If you use npm

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🤝 Contributing

We 💜 contributions!
Open issues or pull requests for features, bug fixes, or ideas.

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📄 License

Licensed under the MIT License.

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👤 Author

• surajit

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🙌 Acknowledgments

• Inspired by modern support automation systems.
• Thanks to all contributors and open-source libraries.

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