Dashboard data not refreshing/updating

[Steve2023157]

Hi team,
I'm noticing that the data displayed on my Dashboard isn't updating. It seems to be stuck at an old timestamp. I've tried refreshing the page, but the data time remains unchanged.
Could you please advise on what might be causing this and how I can ensure the Dashboard data updates regularly?
Thanks for your help!

[TPIsoftwareOSPO]

Hi @Steve2023157 ,

Thanks for reaching out! You've encountered an issue that was common in digiRunner versions prior to 4.5, where the dashboard data might not refresh as expected. This was typically due to how the Report Schedule mechanism was implemented in earlier versions.

Here’s a quick checklist to help verify the current setup if you are still using a version before 4.5:

1. Verify Report Schedule Status

   • Navigate to System Information > Scheduled Tasks.
   • Ensure the Report Schedule is set to "Activated". If it's not, please activate it.

2. Check Batch Execution Details

   • Also under System Information > Scheduled Tasks, look for "REPORT_BATCH - Report Scheduling".
   • Review its execution logs to confirm it’s running properly, check the last run time, and look for any errors.

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✅ Good news if you're considering an upgrade!

Starting from digiRunner 4.5, the Dashboard mechanism has been significantly improved — this issue has been fully resolved in newer versions. In addition to better data synchronization, the updated Dashboard includes:

• Enhanced visualization and real-time responsiveness
• More reliable background reporting mechanisms
• Improved performance and scalability

We highly recommend upgrading to version 4.5 or above for a smoother and more reliable experience. You can find more about what's new in the latest version in our documentation.

Let us know if you'd like assistance with upgrading or have any other questions!

[Steve2023157]

Hi team,

Thanks for the detailed explanation and support. I've followed the steps and can confirm that the issue has been resolved. The Dashboard data is now updating correctly.

Appreciate your help!